PRIVACY POLICY

Last updated: 27 September 2026

Quantum Games ("we", "us" or "our") operates the Quantum Games website and online store.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, leave a review or otherwise interact with Quantum Games.

For the purposes of UK data protection law, Quantum Games is the data controller responsible for your personal information.

1. WHO WE ARE

Quantum Games
81 Thornton Road
Morecambe
LA4 5PG
United Kingdom

Email: info@quantum-games.co.uk
Telephone: 07956 425395

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. THE INFORMATION WE COLLECT

Depending on how you interact with Quantum Games, we may collect the following personal information.

Information you provide directly

This may include:

• your name;
• billing address;
• delivery address;
• email address;
• telephone number;
• account login information;
• order and transaction information;
• information you provide when contacting us;
• information provided when submitting a product review; and
• information you provide when entering a competition or promotion, where applicable.

Payment information

When you make a purchase, payment information is processed by our payment service providers.

We do not normally need to store your full payment card details ourselves.

Payment providers may process information such as:

• payment card details;
• transaction information;
• payment authorisation information; and
• fraud-prevention information.

Payment processing is carried out in accordance with the relevant payment provider's privacy and security policies.

Information collected automatically

When you visit our website, certain information may be collected automatically, depending on your browser, device and cookie preferences.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from IP address;
• pages viewed;
• products viewed;
• referring websites;
• how you interact with our website; and
• information about cookies and similar technologies.

We explain our use of cookies and similar technologies in section 10 of this Privacy Policy.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

• directly from you when you place an order;
• when you create or use an account;
• when you contact us;
• when you subscribe to marketing communications;
• when you submit a review;
• when you use our website;
• through cookies and similar technologies;
• from Shopify and other service providers that operate parts of our website or provide services to us; and
• from delivery, payment and other service providers where necessary to fulfil an order.

Where we receive personal information from a source other than you, we will provide the information required by applicable data protection law.

4. HOW WE USE YOUR PERSONAL INFORMATION

We only use personal information where we have a lawful basis for doing so.

Depending on the circumstances, we may use your information for the following purposes.

Processing and fulfilling orders

We use your information to:

• process and confirm orders;
• take and process payment;
• arrange delivery;
• communicate with you about your order;
• process cancellations, returns and refunds;
• provide customer support; and
• maintain appropriate transaction records.

Lawful basis: Performance of a contract with you and, where applicable, compliance with a legal obligation.

Managing customer accounts

Where you create an account, we may use your information to:

• create and manage your account;
• maintain your preferences;
• provide account-related services; and
• help you access your previous orders.

Lawful basis: Performance of a contract with you and, where appropriate, legitimate interests.

Customer service

We may use information you provide when contacting us to respond to enquiries, complaints and requests.

Lawful basis: Performance of a contract, legitimate interests and/or compliance with a legal obligation, depending on the circumstances.

Fraud prevention and security

We may process personal information to:

• detect and prevent fraudulent transactions;
• protect our website and systems;
• investigate suspicious activity;
• prevent misuse of our services; and
• maintain the security of our customers and business.

Lawful basis: Legitimate interests and, where applicable, compliance with a legal obligation.

Legal and regulatory requirements

We may use and retain personal information where necessary to:

• comply with legal or regulatory requirements;
• maintain business and accounting records;
• respond to lawful requests from authorities;
• establish, exercise or defend legal claims; and
• enforce our contractual terms.

Lawful basis: Legal obligation and/or legitimate interests.

5. MARKETING

If you choose to receive marketing communications from us, we may use your email address or other contact information to send you information about products, promotions, new releases and other Quantum Games news.

Where consent is required, we will only send electronic marketing communications where you have provided the appropriate consent.

You can withdraw your consent or unsubscribe from marketing communications at any time.

Marketing emails will normally include an unsubscribe option.

If you are an existing customer, we may sometimes send marketing communications about similar products where permitted by applicable law. You will always have the opportunity to opt out.

Lawful basis: Consent where consent is required, or legitimate interests where applicable.

You can also contact us at info@quantum-games.co.uk to ask us to stop sending marketing communications.

6. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information with organisations that help us operate Quantum Games.

These may include:

Shopify

Our online store is operated using Shopify.

Shopify processes personal information on our behalf and may also process certain information as an independent controller for its own purposes.

You can read Shopify's privacy information here:

https://www.shopify.com/legal/privacy

Payment providers

We share information necessary to process payments with the relevant payment service provider.

Delivery providers

We provide delivery companies with information such as your name, delivery address and contact details where necessary to deliver your order.

Technology and service providers

We may use third-party providers for services such as:

• website hosting and technology;
• IT support;
• email services;
• customer support;
• analytics;
• accounting;
• fraud prevention;
• data storage; and
• website functionality.

These providers will only receive the information necessary for the services they provide to us, subject to appropriate contractual and legal arrangements where required.

Professional advisers

We may share information with professional advisers such as accountants, insurers, lawyers or other advisers where reasonably necessary.

Legal requirements

We may disclose personal information where required to do so by law, regulation, court order or other lawful process.

7. INTERNATIONAL TRANSFERS

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection law.

Depending on the destination and circumstances, this may include relying on:

• UK adequacy regulations;
• appropriate contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum to EU Standard Contractual Clauses; or
• another lawful transfer mechanism permitted by applicable law.

You can contact us if you would like further information about the safeguards relevant to an international transfer.

8. HOW LONG WE KEEP YOUR INFORMATION

We only keep personal information for as long as we reasonably need it for the purposes described in this Privacy Policy.

The retention period depends on the type of information and why we hold it.

For example:

Order and transaction information

We generally retain order and transaction records for as long as necessary to:

• fulfil the contract;
• deal with returns, refunds and complaints;
• meet accounting and tax requirements;
• comply with legal obligations; and
• establish, exercise or defend legal claims.

Customer account information

We generally retain account information while your account remains active and for an appropriate period afterwards where necessary for legal, accounting or legitimate business purposes.

Marketing information

We retain marketing information while you remain subscribed or until you withdraw your consent or otherwise object where applicable.

We may retain a limited record of your marketing preference so that we can respect your decision not to receive marketing communications.

Customer enquiries

We retain correspondence for as long as reasonably necessary to deal with the enquiry and, where appropriate, to maintain a record of the matter.

Where we do not specify a fixed retention period, we determine how long information should be retained by considering factors including:

• the nature and amount of information;
• the purpose for which it was collected;
• legal and regulatory requirements;
• whether we need it to establish or defend a legal claim; and
• whether the information remains necessary for our legitimate business purposes.

9. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you have rights under UK data protection law.

These may include:

Right of access

You can ask us for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

This right is not absolute and we may need to retain information where the law requires us to do so.

Right to restrict processing

In certain circumstances, you can ask us to restrict how we use your personal information.

Right to object

You may have the right to object to certain types of processing, including processing based on legitimate interests.

You have an absolute right to object to direct marketing.

Right to data portability

Where applicable, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format and to ask us to transfer it to another organisation.

Right to withdraw consent

Where we rely on your consent to process personal information, you can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, including functions such as:

• shopping baskets;
• checkout;
• account functionality;
• security; and
• remembering essential preferences.

Other cookies or similar technologies may be used for purposes such as:

• analytics;
• understanding how visitors use our website;
• improving website performance;
• remembering preferences; and
• advertising or marketing.

Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before using them.

You can manage your cookie preferences through the cookie controls provided on our website.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

We will provide information about the types of cookies and similar technologies used on our website and their purposes through our cookie information or cookie settings.

The ICO's current guidance confirms that non-essential cookies generally require appropriate consent and that users should be given clear information about what cookies do and why they are used.

11. SECURITY

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• destruction;
• alteration; and
• unlawful processing.

However, no online system can be guaranteed to be completely secure.

Where a personal data breach occurs that is subject to notification requirements under applicable law, we will take the appropriate steps required by law.

12. CHILDREN'S INFORMATION

Our website is intended for general consumers, but purchases should be made by individuals who are legally able to enter into the relevant contract.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information and you would like us to investigate or delete it where appropriate, please contact us at:

info@quantum-games.co.uk

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

If you follow a link to another website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices of third-party websites that we do not operate.

We recommend that you read the privacy information provided by any third-party website before submitting personal information to it.

14. AUTOMATED DECISION-MAKING AND PROFILING

We may use automated systems provided by Shopify or other service providers for purposes such as fraud prevention, website analytics, product recommendations or personalised marketing.

Where applicable, we will provide information required by law about automated decision-making or profiling.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you unless we have a lawful basis to do so and provide any information and safeguards required by law.

15. YOUR RIGHT TO COMPLAIN

If you have concerns about the way we process your personal information, please contact us first:

Quantum Games
81 Thornton Road
Morecambe
LA4 5PG
United Kingdom

Email: info@quantum-games.co.uk

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

The ICO's contact details and current complaint procedures are available on its website.

We would appreciate the opportunity to deal with your concerns before you contact the ICO, but you have the right to complain to the ICO at any time.

The ICO specifically recommends that UK organisations tell individuals about their right to complain to the ICO and provide its contact details.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to our website or services;
• changes to how we process personal information;
• changes to technology; or
• changes to legal or regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

Where required by law, we will provide additional notice of significant changes.

17. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Quantum Games
81 Thornton Road
Morecambe
LA4 5PG
United Kingdom

Email: info@quantum-games.co.uk

Telephone: 07956 425395

For the purposes of applicable UK data protection law, Quantum Games is the data controller for personal information processed in connection with the Quantum Games website and services.