Terms of service

TERMS & CONDITIONS

Last updated: September 2026

1. ABOUT THESE TERMS

Welcome to Quantum Games.

These Terms & Conditions ("Terms") apply to your use of the Quantum Games website and to purchases you make from us.

In these Terms, "Quantum Games", "we", "us" and "our" means Quantum Games.

Our contact details are:

Quantum Games
81 Thornton Road
Morecambe
LA4 5PG
United Kingdom

Email: info@quantum-games.co.uk
Telephone: 07956 425395

These Terms, together with our Privacy Policy and Refund & Returns Policy, explain the basis on which we provide our website and sell products to you.

Please read these Terms carefully before placing an order.

Nothing in these Terms affects your statutory rights as a consumer. In particular, nothing in these Terms excludes or limits rights that cannot legally be excluded or limited under UK law.

2. USING OUR WEBSITE

You may use our website for lawful purposes only.

You must not use our website:

for any unlawful or fraudulent purpose;
to attempt to gain unauthorised access to our website, systems or accounts;
to introduce viruses, malware or other harmful material;
to interfere with the operation or security of our website;
to copy, reproduce or commercially exploit our website or its content without our permission; or
to provide information that you know to be false or misleading.

You are responsible for ensuring that any information you provide to us is accurate and up to date.

If you create an account with us, you are responsible for keeping your account details and password confidential and for all activity carried out through your account.

We reserve the right to suspend or terminate access to an account where we reasonably believe that these Terms have been breached or that the account is being used fraudulently or unlawfully.

3. OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs and other information on our website are accurate.

Product images are provided for illustration. Colours and appearance may vary depending on your device or screen.

Where appropriate, product descriptions will identify relevant characteristics such as:

product name;
manufacturer;
contents;
recommended age;
number of players;
playing time;
dimensions; and
other relevant product information.

We may correct genuine errors in product descriptions or pricing. Where an error affects an order you have already placed, we will contact you as soon as reasonably practicable.

We may occasionally have to withdraw a product from sale because it becomes unavailable or because of circumstances outside our reasonable control.

Nothing in this section affects your statutory rights.

4. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the products in your order.

We will normally acknowledge receipt of your order by email. This acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.

A contract for the sale of the products will be formed when we send you confirmation that your order has been accepted and dispatched, or otherwise confirm acceptance of your order.

We may refuse or cancel an order where, for example:

the product is unavailable;
there has been an obvious pricing or product-description error;
we reasonably suspect fraudulent activity;
payment has not been authorised;
delivery to the requested location is not available; or
there is another legitimate reason why we cannot fulfil the order.

If we cancel an order after you have paid, we will refund the amount you have paid for the cancelled order using the original payment method, unless otherwise agreed with you.

Nothing in this section affects your statutory rights.

5. PRICES AND PAYMENT

All prices displayed on our website are in pounds sterling (£).

Where VAT is applicable, consumer prices displayed on our website will include VAT.

Delivery charges will be displayed separately before you complete your purchase, unless delivery is included in the advertised price.

The total price payable, including applicable delivery charges, will be shown before you place your order.

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

If an obvious pricing error appears on our website, we will take reasonable steps to notify you. If the correct price is materially different from the price displayed, you may have the option to cancel the order and receive a full refund.

We will not make additional charges for optional products or services unless you have expressly agreed to them.

6. DELIVERY

We will provide information about available delivery options, estimated delivery times and delivery charges before you complete your purchase.

We will deliver the goods without undue delay and, unless a different delivery period has been specifically agreed with you, normally no later than 30 days after the contract is entered into.

If a specific delivery date or period has been agreed with you and we fail to deliver within that period, you may have rights to cancel the contract in accordance with applicable law.

If we are unable to deliver your order within the agreed period, we will contact you and explain the situation.

Risk in the goods will normally pass to you when you, or a person identified by you to take possession of the goods, physically receives them.

Risk does not pass to you merely because we have handed the goods to a delivery company.

If goods are damaged, lost or otherwise fail to arrive, please contact us as soon as reasonably possible so that we can investigate the matter with the delivery provider.

7. YOUR STATUTORY RIGHTS

We are under a legal duty to supply goods that conform to the contract.

Under the Consumer Rights Act 2015, goods supplied to consumers must, where applicable:

be of satisfactory quality;
be fit for a particular purpose where the relevant legal requirements apply;
match their description; and
correspond with any sample or model shown to you where applicable.

If goods are faulty, damaged, not as described or otherwise do not conform to the contract, you may have statutory rights including rights to repair, replacement, price reduction or rejection of the goods, depending on the circumstances and applicable law.

These rights are separate from and additional to any voluntary returns policy we may offer.

Nothing in these Terms limits or removes your statutory rights.

8. CANCELLATION AND RETURNS

If you are a consumer buying goods online, you will generally have a statutory right to cancel your order without giving a reason.

For most goods, the cancellation period ends 14 days after the day on which you, or a person you have nominated other than the carrier, physically receives the goods.

If your order contains multiple goods delivered separately, the cancellation period generally ends 14 days after receipt of the last goods.

If you wish to cancel your order under the statutory cancellation right, you must tell us clearly that you have decided to cancel. You may do this by email or by using our cancellation process where one is provided.

You do not have to use a particular form, provided that your communication clearly states your decision to cancel.

After telling us that you wish to cancel, you must normally return the goods to us without undue delay and no later than 14 days after notifying us of your cancellation.

Unless we have agreed to bear the cost of return, you will normally be responsible for the direct cost of returning goods under the statutory cancellation right.

We will reimburse the payments we are required to reimburse following a valid cancellation, including the cost of the least expensive standard delivery option we offered.

If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of the least expensive standard delivery option.

We will normally make the refund using the same payment method used for the original transaction.

Where goods are returned following cancellation, we may delay the refund until we have received the goods back or you have provided evidence that you have sent them back, whichever happens first.

You may be responsible for any reduction in the value of goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Certain goods are excluded from the statutory cancellation right. Where such an exclusion applies to a particular product, we will provide the appropriate information before you purchase.

For full details of our cancellation, returns and refund process, please see our Refund & Returns Policy.

9. COMPLAINTS

We want to resolve any problems with an order as quickly as possible.

If you have a complaint about an order, product or service, please contact us at:

Email: info@quantum-games.co.uk
Telephone: 07956 425395
Address: 81 Thornton Road, Morecambe, LA4 5PG

Please provide your order number and a description of the problem where possible.

We will consider your complaint and respond within a reasonable period.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the Quantum Games website, including text, graphics, photographs, logos, artwork, layout and other materials, belongs to Quantum Games or is used by us under appropriate permission or licence.

You may access and use our website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

Product names, logos and trademarks belonging to manufacturers and other third parties remain the property of their respective owners.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to the terms and policies of those third parties.

12. SHOPIFY

Our online store is hosted using Shopify.

Shopify provides the technology that enables us to operate our online store, but your purchase contract is with Quantum Games.

We remain responsible for our obligations to you in relation to products that you purchase from us.

Shopify's own services and privacy practices may be subject to separate terms and policies.

13. PRIVACY

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

what personal information we collect;
why we collect it;
how we use it;
the legal bases on which we process it;
who we may share it with;
how long we retain information; and
the rights available to you under applicable data protection law.

You can view our Privacy Policy on our website.

We may use Shopify and other service providers to process information necessary to operate our store, process payments, fulfil orders, provide delivery services and provide other website functionality.

14. REVIEWS AND FEEDBACK

If you submit a review, comment, suggestion or other feedback to us, you confirm that you have the right to provide that material.

You must not submit material that:

is unlawful;
is defamatory;
infringes another person's intellectual property or privacy rights;
contains malicious software;
is deliberately misleading; or
is otherwise unlawful or inappropriate.

Where you submit content for publication on our website, you grant Quantum Games a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purposes of operating and promoting our business.

This does not transfer ownership of your underlying intellectual property to us.

We may remove reviews or other content where we reasonably believe that it breaches these Terms or applicable law.

15. WEBSITE AVAILABILITY

We will take reasonable steps to keep our website available and functioning properly.

However, we cannot guarantee that the website will always be available or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems or circumstances outside our reasonable control.

This does not affect your rights relating to an order you have already placed.

16. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control where those circumstances could not reasonably have been avoided or overcome.

Examples may include serious disruption to transport networks, natural disasters, major technical failures, industrial disputes, government action or other events beyond our reasonable control.

Where such an event affects an order you have placed, we will take reasonable steps to notify you and minimise the impact.

This section does not affect any statutory rights you have, including rights to cancel where applicable.

17. OUR LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your statutory rights; or
any other liability that applicable law does not allow us to exclude or limit.

Nothing in these Terms affects your statutory rights in relation to goods that are faulty, not as described or otherwise fail to comply with applicable consumer law.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable consequences of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses caused solely by your failure to follow reasonable instructions relating to the use or care of a product.

Nothing in these Terms affects rights or remedies that you have under applicable UK consumer law.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time, for example where our website, services or legal requirements change.

The version of the Terms that applies to your purchase will be the version in force when you place your order, unless we are required by law to make a change that applies to an existing contract.

Changes to these Terms will not retrospectively remove or reduce rights that you have already acquired under a contract.

The latest version of these Terms will be available on our website.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the extent necessary.

The remaining provisions will continue to apply.

Nothing in this section is intended to make an otherwise unfair or unenforceable term enforceable against a consumer.

20. ENTIRE AGREEMENT

These Terms, together with any policies expressly referred to in them, set out the terms applicable to your use of our website and purchases from us.

Nothing in these Terms is intended to exclude or override information that we are legally required to provide to you or statutory rights that apply to your purchase.

21. GOVERNING LAW AND JURISDICTION

These Terms are governed by the law of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections provided by the law applicable to you which cannot legally be excluded by agreement.

If you live in Scotland or Northern Ireland, this does not prevent you from relying on mandatory consumer protections applicable in your part of the UK.

Any dispute will be subject to the jurisdiction of the courts applicable under UK law.

22. CONTACT INFORMATION

If you have any questions about these Terms, your order or our services, please contact us: