Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: September 2026

We want to make sure your order reaches you safely and as quickly as possible. This policy explains how we process and deliver orders placed with Quantum Games.

This policy should be read alongside our Terms & Conditions and Refund & Returns Policy.

Nothing in this policy affects your statutory rights as a consumer.

1. UK DELIVERY

We currently offer delivery throughout the United Kingdom, subject to any delivery restrictions shown at checkout.

Orders are normally dispatched within 1–2 working days of receiving your order, unless a different dispatch period is stated on the relevant product page.

Once dispatched, our estimated delivery times are:

Standard Delivery: 2–4 working days
Express Delivery: 1–2 working days, where available

These delivery times are estimates rather than guarantees unless we have expressly agreed a specific delivery date or period with you.

Orders placed on weekends or bank holidays will normally be processed on the next working day.

Where a product has a longer processing or dispatch time, this will be indicated on the relevant product page.

2. DELIVERY CHARGES

Delivery charges are calculated at checkout based on factors including the size, weight and destination of your order.

The applicable delivery charge will be shown before you complete your purchase.

Where free delivery is offered, any minimum order value or other conditions will be clearly displayed.

3. DELIVERY TIMES AND YOUR RIGHTS

We aim to deliver orders within the estimated delivery times shown above.

Unless a different delivery period has been agreed with you, applicable UK consumer law generally requires goods to be delivered without undue delay and, in any event, within 30 days of the contract being entered into.

If a specific delivery date or period has been agreed and we fail to deliver within that period, or if delivery by a particular time was essential in the circumstances, you may have legal rights to cancel the contract.

If your order is delayed, please contact us and we will do our best to resolve the issue as quickly as possible.

Nothing in this policy removes or limits your statutory rights relating to delivery.

4. RISK AND DELIVERY

Your order remains our responsibility while it is in transit.

For consumer purchases, risk in the goods generally remains with Quantum Games until the goods come into the physical possession of you or a person you have identified to receive them.

Simply handing your parcel to a courier does not normally transfer the risk to you.

This does not apply where you independently arrange your own carrier and that carrier was not one of the delivery options offered by us.

5. ORDER TRACKING

Where a tracked delivery service is used, we will normally send tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been collected by the delivery provider.

Tracking information is provided by the relevant delivery provider and may occasionally take time to update.

6. DELIVERY DELAYS

Although we aim to meet our estimated delivery times, delays can occasionally occur.

These may result from circumstances such as:

courier or postal service disruption;
severe weather;
unusually high demand;
industrial action;
transport disruption;
technical problems; or
other circumstances outside our reasonable control.

Where a delivery is delayed, we will take reasonable steps to investigate the issue and, where appropriate, contact the delivery provider on your behalf.

A delay by a delivery provider does not automatically remove or limit your statutory rights.

7. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Please check that your delivery address is correct before completing your order.

If you realise that your address is incorrect after placing your order, please contact us as soon as possible.

We will do our best to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the dispatch process.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to discuss the available options.

Where additional delivery costs arise directly because an incorrect address was provided by the customer, we may ask the customer to cover those additional costs before a replacement delivery is made, where permitted by law.

This does not affect any statutory rights you may have.

8. DAMAGED DELIVERIES

We take reasonable care to package orders securely.

Please inspect your order when it arrives.

If your order appears to have been damaged in transit, please contact us as soon as reasonably possible at:

info@quantum-games.co.uk

Where possible, please provide photographs of:

the damaged product;
the outer packaging;
any visible damage to the packaging; and
the shipping label.

Photographs can help us investigate the issue with the delivery provider, but you will not lose your statutory rights simply because you are unable to provide photographs.

Please retain the original packaging where reasonably possible until the issue has been resolved, as it may assist with a delivery investigation.

If the goods are damaged or otherwise fail to conform to the contract, we will deal with the matter in accordance with your statutory rights.

9. MISSING OR LOST DELIVERIES

If your tracking information states that your order has been delivered but you cannot locate it, please first check:

around your property and any designated safe place;
with other members of your household;
with neighbours; and
any delivery instructions associated with your order.

If you still cannot locate your parcel, please contact us.

We will investigate the matter with the relevant delivery provider.

You do not lose your statutory rights simply because the delivery provider's tracking system records an item as delivered.

10. INTERNATIONAL DELIVERY

Where international delivery is available, the destinations, delivery options and applicable delivery charges will be displayed at checkout.

Customers ordering from outside the UK may be responsible for customs duties, import taxes or other charges imposed by the destination country, where applicable.

The customer is responsible for complying with applicable import requirements in the destination country.

International delivery times are estimates and may be affected by customs processing or other circumstances outside our reasonable control.

Where we sell to consumers outside the UK, the terms applicable to that transaction may also be affected by mandatory consumer protection, tax and other laws in the destination country.

11. PRE-ORDERS

Where an item is available for pre-order, the expected dispatch date or availability date will be shown on the relevant product page.

Pre-order dates are estimates unless we expressly state that a particular date or period is guaranteed.

If an order contains both in-stock and pre-order items, we may hold the entire order until the pre-order item becomes available.

Where we intend to hold the entire order in this way, this will be made clear before the customer completes the purchase.

If you would prefer in-stock items to be dispatched separately, please contact us. Additional delivery charges may apply where separate delivery has been requested and agreed.

If a pre-order is significantly delayed or cannot be fulfilled, we will contact affected customers and explain the available options.

Your statutory rights remain unaffected.

12. DELIVERY RESTRICTIONS

Any products or destinations that are unavailable for delivery will be identified at checkout where possible.

Some products may have specific delivery restrictions because of their size, weight, availability or other practical considerations.

If we are unable to fulfil an order because delivery to the requested destination is unavailable, we will contact you and, where applicable, refund payments relating to the affected order.